If you are experiencing an outage specific to SPoTS, immediately send an e-mail to our emergency outage notification address:



Please use the emergency notification address only if you are reasonably certain that your outage is due to the SPoTS application, and not due to your own Internet connectivity or equipment problems.

Application support for SPoTS is provided primarily through SPoTS itself.  At any time after logging into your account you may select the Help Icon at the top of the page to research a question, make an enhancement request, or report a defect regarding the application.  The "FAQs" project will provide you with answers to commonly asked questions.  The "Problems / Enhancements" project is used to report problems or request enhancements.

sales information:  



customer service:  

Please call us toll free during our regular business hours, from 9 A.M. to 5 P.M. Eastern time, at 1-888-685-1490.  

If calling after hours, you may leave your name, contact number, and / or e-mail address, and we will return your message as soon as possible the next business day.