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harvest the benefits of hosted help desk software
immediate availability

Your organization can be using SPoTS in as little as 15 minutes.   Because SPoTS is hosted on the Internet, your entire company, including branch offices and teleworkers, may begin using the system immediately.  

maintenance free

Rather than spending valuable time and resources purchasing hardware, installing software, and performing system maintenance, free your resources to concentrate on their core competencies and your core business.

SPoTS is our core competency.  We monitor and maintain it for you 24 hours per day, 7 days per week.

reliability and security

Our data center incorporates the latest safety measures to ensure the availability, security and reliability of your data. These measures include 100% diesel generator backup, full uninterruptable power supply, access to multiple tier 1 carriers, advanced security systems including video surveillance and on-site personnel.

For privacy and security, SSL encryption is used for your entire session. Configuration options allow idle sessions to be automatically terminated.

cost effective

Many costs are associated with running a conventional trouble ticketing or defect tracking system.   These expenses include:

  • hardware
  • database licensing
  • software and hardware upgrades and/or maintenance
  • installation time and effort
  • storage management
  • These additional costs can be significant in relation to the purchase price of the system.   As your company grows, and your user base expands, these costs tend to increase as well.   For larger businesses, system management may require part-time or even dedicated personnel.   SPoTS eliminates these ancillary costs.

    upgrades and enhancements

    LegendSoft is constantly seeking ways to improve SPoTS.  When new functionality and/or features are incorporated into the product, you will automatically benefit from them.

    data backup and recovery

    The data stored in SPoTS is backed up on a regular schedule. Each day a differential backup is performed and each week a full backup occurs. Backup media are moved off-site on a weekly basis.

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