This notice applies to all information collected or submitted on this web site.

Summary

Information Collection and Use

LegendSoft, Inc. is the sole owner of information collected at this site.

Registration

In order to use the SPoTS application and web site, a user must first complete the registration form. During registration, a user is required to provide their contact information (such as name and email address). We use this information to contact the user concerning the service provided on our site. Listed below are examples of reasons we may contact the user:

     Notification of system maintenance windows
     Notification of new system features
     Notification of system outages

Purchase of Licenses

We request information from a user when they purchase licenses to use the SPoTS application and web-site. A user must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).  This information is used only for billing purposes, the fulfillment of customer orders, and issuing refunds.  If we have trouble processing an order, the information is used to contact the user.  The information is retained for as long as we maintain your account.

Service Orders / Trouble Tickets

The SPoTS application is used to track and manage trouble tickets (referred to internally as service orders). This information is created, modified, and/or deleted by the customer. Except as provided below in "Legal Limitations", we will not sell, rent, monitor, or otherwise disclose this information.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user.

A user is not required to accept cookies to use this site.  However, if a user's browser is configured to accept cookies, SPoTS will use a session ID cookie to keep track of a user's state.  For example, SPoTS will maintain information such as a user's current project through the use of the session ID cookie.   Once a user closes their browser, their session ID cookie simply terminates.  

A persistent cookie is a small text file stored on a user’s hard drive for an extended period of time.   Currently, the only persistent cookie used by this site is on the Login page. At the user's option, a cookie can be store which will store the user's company name, thus alleviating the need for the user to type in their company name each time they login.  Persistent cookies can be removed by following your Internet browser help file directions.

Key-Word Conversion Tracking

LegendSoft Inc. uses search engines as one method of marketing SPoTS®.   We track the effectiveness of this search engine marketing by tracking key words customers entered in a search engine before registering for a trial account.  This tracking is completely anonymous and is used only to ensure that we are effectively targeting our advertising.

We have contracted with Overture services, Inc. ("Overture") and Google to monitor the registration confirmation page of our Web site for the purpose of reporting key-word conversion statistics.  Where authorized by us, Overture may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors.   No personally identifiable data is collected by or transferred to Overture or Google.   For more information about how the information collected by Overture is used, please see Overture's privacy policy. For more information about how the information collected by Google is used, please see Google's privacy policy.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected at this site both on-line and off-line.  

We restrict access to information to our employees and agents for business purposes only.   All employees are trained about privacy and are required to safeguard such information.

Data Access

Customers can access their own identified billing and physical contact information for the purpose of correcting discrepancies and/or updating records with new address information by contacting our customer service department by telephone.  No access is given to SPoTS application data or any other data that may have been collected by or through this web site.

Legal Limitations

We will disclose information to comply with valid legal processes such as a search warrant, subpoena, or court order, or to protect our rights and property.  We will disclose information when we believe in good faith that the law requires it.

LegendSoft, Inc. may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that otherwise violates the Terms and Conditions of Service.

Additional Information

LegendSoft, Inc. understands the importance of protecting children's privacy, especially in an online environment.  SPoTS is not intentionally designed for or directed at children under 13 years of age.  It is LegendSoft's policy to never knowingly collect or maintain information about individuals under age 13.  For information concerning the Children's Online Privacy Protection Act, which requires the consent of a parent or guardian for the collection of personally identifiable information from children, click here.

LegendSoft reserves the right to modify or amend this Privacy Policy at any time and for any reason.   Any changes to this Privacy Policy will be preceded by a notice posted to this Privacy Policy at least ten (10) days prior to the effective date of such change.