2007/09/27

LegendSoft, Inc. releases version 4.0 of their Service and Problem Tracking System.

The latest version of SPoTS incorporates many new features requested by our customers.   At the top of the list of new functionality is the ability for each user to create adhoc reports.   Any standard (non-portal) user can now create, name, and save their own query to retrieve trouble ticket or customer information.   At the user's option, these saved reports may be made available to other users within their account by making the report public.   A new Dashboard tab has been added to the system to provide managers and users with a quick overview of their project status.   Additionally, the Service Orders (trouble ticket) tab, and Customers tab have been greatly improved to provide much quicker and more convenient access to data within an account.   The new release is available immediately to all new and existing users.  

2007/04/02

LegendSoft, Inc. releases version 3.0 of their Service and Problem Tracking System.

Version 3.0 is a major release that introduces the ability to track project costs.   The new Billable Item functionality allows users to track billable costs (e.g. time and materials) involved in fulfilling Service Orders and resolving trouble tickets.   The enhancement is customizable to enable the tracking any type of cost for LegendSoft's varied customer base across vertical markets.   Costs are initially tracked for each Service Order or trouble ticket, but roll-up to the project and customer levels.   In addition to standard browser-based reporting, reports can be downloaded into Excel for integration into other accounting packages or enterprise reporting tools.   The functionality is aimed squarely at consultants and contractors with a need to track costs or sales across projects and from customer to customer.   The new release is available immediately to all new and existing users.  

2006/06/01

LegendSoft, Inc. implements the Interactive Project Dashboard.

LegendSoft Inc. announced the release of version 2.2 of their Service and Problem Tracking System (SPoTS) today.   Version 2.2 features a new point-and-click Project Dashboard.  The Project Dashboard provides all users with an instantaneous view of their project status through colorful, three-dimensional bar and pie charts.   Upon logging into the system, or switching between projects, administrators are presented with graphics depicting the number of resolved and unresolved trouble tickets by project, user, and group.   Non-administrative users are presented with interactive charts showing the overall project status and the status of their own workload.   Adding greatly to the functionality of the Project Dashboard is its interactive nature.   Users are able to simply click on the portion of the bar or pie chart that interests them to obtain a report of all the tickets comprising that portion of the dashboard.   This functionality is available immediately to all new and existing users.   Pricing is available by clicking the tiered terms link from the product homepage at www.TroubleTicketSoftware.com.

2005/05/16

LegendSoft, Inc. enables customized branding.

LegendSoft Inc. announced the release of version 2.1 of their Service and Problem Tracking System (SPoTS) today.   Version 2.1 enables customers to use their own logo inside the application and when logging in to the system.   Additionally, users can now configure the destination URL of the home page link displayed inside the application.   "This functionality was requested by our clientele who allow their customers to login to their SPoTS account.   These branding enhancements allow corporate users to present SPoTS to their own customers with their own branding," stated the company spokesperson.

2005/03/21

LegendSoft, Inc. announces SPoTS 2.0.

LegendSoft Inc. announced the release of version 2.0 of their Service and Problem Tracking System (SPoTS) today.   Functionality incorporated into version 2.0 greatly improves users' ability to customize Service Orders for their specific needs.   "With this enhanced functionality of our online trouble ticket system, SPoTS will be usable by a broader range of customers both within our existing customer base and with new customers," explained the company spokesperson.   "This new functionality allows administrators to customize trouble ticket labels on a project-by-project basis.  For example, if a customer has no use for the 'Category' Service Order Attribute, but instead has a need for an Attribute named 'Customer Impact', they can now change the label accordingly."   Also announced was functionality that allows customers to download Service Order reports into Microsoft Excel spreadsheets, thus enabling sophisticated statistical analysis of issues tracked within the system.  

2003/12/02

LegendSoft, Inc. releases functionality providing customer-level security.

LegendSoft Inc. announces new functionality allowing SPoTS administrators to specify which groups and/or users have access to customer information and associated customer relationship management (CRM) functionality.   Providing this additional customer-level security functionality builds upon October's release, which provided project-level security.   Companies using SPoTS may now provide access to their account while preventing access to sensitive information contained therein.   Customer and Project security can be used in combination, for example, to create special "customer" groups that prevent access to CRM functionality and only allow these "customer" group members access to specific projects.   The "customer" group members can then login to SPoTS to provide customer self-service.   That is, they can create their own Service Orders or check the status of Service Orders previously created by them or on their behalf.

2003/10/27

LegendSoft, Inc. releases functionality providing project-level security.

LegendSoft Inc. announces new SPoTS functionality enabling customers to configure project-level security for their account.   Customers can now specify which groups and/or users have access to individual projects.   SPoTS administrators may use this functionality to provide account access to their customers requiring Service Order status updates.   Or, managers may specify which groups are prohibited access to projects or which users have read-only project access.   The functionality greatly increases the flexibility of the system to be used across all departments within an organization.  

2003/06/04

LegendSoft, Inc. unveils SPoTS Web Services.

LegendSoft Inc. made SPoTS Web Services available today.   The new functionality, using the SOAP protocol, allows a customer the ability to programmatically create, update, and delete Service Order and Customer information in their company's on-line account.  The software firm expects the new Web Services will be especially beneficial to customers who utilize automated system monitors.  If a system monitor detects an outage, the monitor can be programmed to automatically generate a new SPoTS Service Order to record details of the failure.   The integrated e-mail notification in SPoTS will then ensure the proper individuals and/or groups are made aware of the outage.  Company officials expect the new Web Services will be used for automated importation of data as well.  Officials noted that this new functionality exemplifies LegendSoft's ongoing commitment to add value for existing, as well as new customers.

2003/04/23

LegendSoft announces a point release of the SPoTS Trouble Ticketing System.

LegendSoft Inc. announced today a follow-on point release to complement the January 29th release of XML reporting/exporting.   The latest release provides users with the capability of exporting Customer data in XML format.   "Virtually all SPoTS data can now be exported via XML.  This functionality is important for our customers who have the need or desire to export their SPoTS data for external analysis, archival purposes, or for use in other applications," said company executive Daniel Llewallyn.

2003/01/29

LegendSoft announces a point release for their SPoTS Service and Problem Tracking facility.

"With this point release, our customers now have the capability of exporting report data in XML format," said Daniel Llewallyn a Vice-President with the firm.   Llewallyn went on to say "This functionality is key to our customers who have a need to export data from SPoTS and import it into their own internal systems.   These are the type of enhancements we bring to our product that truly give our customers great value for their IT [information technology] dollar."

2003/01/21

LegendSoft announced today the release of their first product enhancement upgrade.  

The upgrade is intended to provide customers the capability of tracking service orders and work orders on a customer-by-customer basis.   This ability will complement the existing functionality which enables the user to track orders by project.  

Additionally, basic customer relationship management (CRM) functionality has been added to the SPoTS system.   The new product enhancements include:

2002/10/14

LegendSoft Inc. announces the production release of SPoTS effective October 14, 2002.  

The Service Order and Problem Tracking System marks LegendSoft's first entry into the Application Service Provider market.   SPoTS is an innovative web-based tool initially targeted toward software development organizations and computer help desks.

"Due to its hosted architecture, SPoTS may be the easiest and quickest system to deploy in the help desk software market today,"   said Ms. Knysz, Vice-President of LegendSoft, Inc.  "Additionally, its reliability, zero maintenance, and cost effective pricing make for a very competitive product offering."

Interested parties may demo the system for no cost or obligation by simply registering for an account at www.e-spot.biz.  

Features of the SPoTS software system include:

2002/08/22

LegendSoft Inc. announced today that the production release of SPoTS is expected in late September.  

The release of the SPoTS on-line service order and defect tracking system will mark LegendSoft's first entry into the Application Service Provider (ASP) marketplace.  LegendSoft has provided enterprise software development services to Fortune 500 companies in the Atlanta metropolitan area since 1995.  

"Bringing SPoTS to market was something we've long wanted to do.  We've successfully used the system to manage our own projects and clientele for quite some time.  Now other businesses, even those whose primary business falls outside of information technology, can take advantage of all the functionality provided by the system." said Jeff Eigeman, architect of the product and President of LegendSoft.  

LegendSoft plans to announce pricing and availability within the next 4 weeks.